🔐 Privacy Policy – SNC Solutions Pty Ltd

This Privacy Policy outlines how SNC Solutions Pty Ltd (ABN 51 659 915 775) (“SNC”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws. SNC is committed to safeguarding the privacy of all individuals we interact with and recognises the importance of protecting personal data.

---

📋 Information We Collect

SNC may collect and hold personal information including (but not limited to):

• Full name, current and previous addresses
• Contact details: phone numbers and email addresses
• Bank account details and occupation
• Business dealings with clients and suppliers
• Specific business data (e.g. backups) if using SNC’s internet services

For business clients, additional data may include usernames, passwords, and usage parameters related to SNC services.

---

📥 How We Collect Information

We collect personal information to deliver and improve our products and services. Information may be gathered:

• Directly from you: via online forms, emails, phone calls, or mail
• Indirectly: through website usage (e.g. cookies), service interactions, or monitoring tools
• From third parties: such as credit agencies, related companies, or authorised representatives

If you choose not to provide certain information, we may be unable to offer you specific services or support.

---

🗄️ Storage & Security

Your personal information is stored in secure, controlled environments. Access is restricted and identity verification is required before any data is released—even to the individual concerned.

---

🔍 How We Use Your Information

Your personal information may be used to:

• Verify your identity
• Manage account access and service preferences
• Provide and administer products and services
• Process billing and debt collection
• Conduct credit and fraud checks
• Improve service delivery and website performance
• Perform market research and product development
• Maintain and upgrade business systems

We may also use anonymous website data (e.g. timestamps, URLs) to enhance site structure and functionality.

---

🍪 Use of Cookies

SNC’s website may use cookies to remember your preferences and improve your experience. Cookies are standard across most websites. You can disable cookies via your browser settings, but doing so may limit access to certain features.

Any personal information collected via cookies is treated with the same level of privacy protection as other data.

---

📣 Marketing Communications

We may use your information to promote services we believe may interest you. If you prefer not to receive marketing communications, please email us at admin@sncsolutions.com.au.

---

🔄 Disclosure of Personal Information

SNC may share your personal information with trusted third parties, including:

• Service suppliers and technicians
• Credit reporting bodies and fraud-checking agencies
• Debt recovery services
• Research and development contractors
• Professional advisers (e.g. accountants, lawyers)
• IT service providers (e.g. billing platforms)
• Your authorised representatives or legal advisers
• Government agencies or law enforcement (as required by law)
• Entities involved in business transfers or risk management

We take reasonable steps to ensure these parties are bound by confidentiality and privacy obligations.

Important Note:
We will not disclose your personal information without your express permission, except where legally required. If illegal material (e.g. child exploitation content) is discovered during service delivery, we are obligated to report it to authorities.

Passwords and login credentials will never be shared without your written consent.

---

🌐 Third-Party Websites

Our website may contain links to external sites. SNC is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.

---

🔄 Keeping Your Information Up to Date

To help us maintain accurate records, please:

• Notify us of any errors or changes to your personal information
• Contact us at +61 3 9796 5690 or admin@sncsolutions.com.au

---

🔓 Accessing Your Information

You have the right to access your personal information, subject to legal exceptions. Requests may need to be submitted in writing for security purposes. A fee may apply for processing access requests.

---

📅 Changes to This Policy

As our business evolves, this Privacy Policy may be updated. Changes will be posted on our website and take effect immediately upon publication. Continued use of our services indicates acceptance of the revised policy.

---

📞 Contact Us

For any privacy-related questions or concerns, please reach out to us:

Phone: +61 3 9796 5690
Email: admin@sncsolutions.com.au

---