GENERAL TERMS & CONDITIONS RELATING TO SERVICE PLANS, SUPPORT & REPAIRS

Service Plans:

• Service Plans can be tailored to suit your business requirements.
• All Service Plans are month to month with No Fixed Contracts, 60 days advance notice of cancellation required (in writing).
• Hardware or Software licensing/contracts are locked to their contractual terms, exit fees may apply.
• Hardware must be under Warranty, All 3rd Party Software to be licensed and under Maintenance.
• Operating systems must be current and up to date, out of date Operating systems are not covered by Maintenance.
• Security including End Point Protection, Backups,  Firewalls, and MFA/2fa must be in place.
• Security & Backup Monitoring includes End Point Protection, M365, Backup & Restore Tests, Firewall and Wireless Security & Firmware updates.
• Service Plans cover day-to-day issues, new installations or projects are charged separately e.g., Device installs/upgrades (Servers/Workstations/Firewalls etc), Implementations of new systems Hardware/Software etc).
• Unlicensed or Pirated software is not supported.
• Refer Section 4.0 for Specific Terms and Conditions for Service Plans.

Service Plan Exclusions:

• Server or New computer installs.
• Switches, Firewalls or UPS installations.
• Hardware Repairs and Upgrades.
• Website creation/changes or Maintenance.
• Sharepoint Implementations or reconfiguration.
• SQL Database creation/changes or Maintenance.
• 3rd Party software installations or upgrades.
• Security systems (Alarm or Camera Systems).
• CNC Equipment/Specialist hardware, Software or Controllers.
• Computer repairs, restore/reload, Data recovery.
• Ransomware removal, malware, virus infections and Breach’s
• Creating of policies and procedures, Cyber response plans and Disaster recover policy.

TERMS & CONDITIONS INTRODUCTION:

The supply of goods and/or the performance of services by SNC Solutions Pty Ltd (“we” or “us” or “our”) to all its clients (“you”) is offered only and exclusively on the following terms and conditions. By requesting, ordering, or otherwise permitting us to supply goods to or perform services for you, you hereby accept irrevocably and unconditionally our offer without derogation or qualification.

MANDATORY REPAIR NOTICES:

As per the Competition and Consumer Act 2010 please note the following Mandatory Repair Notices required by law: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Repair of goods may result in lost data.

SNC Solutions Pty Ltd makes the safety of your data our priority and will confirm with you, prior to repair, what data you wish us to backup before any repair is undertaken.

Definitions

In these conditions:

“Conditions” means these Terms and Conditions.

“Customer” or “you” means a person, firm, or corporation, jointly and severally if more than one, that requests goods or services from us.

“goods” means all products and other goods (including any software) supplied by us to you or on your behalf.

“including” is not a word of limitation and means without limitation.

“services” means all services and support performed by us for you or on your behalf whether onsite or via remote access or telephone.

“Remote support” means all support whereby a technician needs to log into your system by remote access.

“Business hours” means Monday to Friday 8.30am to 4.30pm AEST or AEDST time, excluding gazetted public holidays.

“SNC Solutions” or “we” or “us” or “our” means SNC Solutions Pty Ltd (ABN 51 659 915 775); and “Party” and “Parties” means (severally and not jointly) SNC Solutions Pty Ltd /or the Customer as the context requires.

Basis of Contract

2.1 Unless otherwise agreed by us in writing, these Conditions apply to supply of goods and provision of services by us to you and cannot be varied, amended, or supplemented by any other terms or conditions without our prior written consent.

2.2 Any written quotation provided by us to you concerning the proposed supply of goods or services is valid for 5 Working days and is an invitation only to you to place an order based upon that quotation. These Conditions may be supplemented by

additional terms in our quotation which are not inconsistent with these Conditions.

3.0 General Support

3.1 Business support hours are between 8.30am to 5.00pm Monday to Friday, AEST.

3.2 Support is offered and provided by phone, email, remote access, and onsite visits.

3.3 Should you wish to engage our services to allow a third-party access to your system, we require 24 business hours’ notice wherever possible.

3.4 We would reasonably anticipate and expect that all support items are bought to the attention of our service technician while onsite and known jobs not logged once the technician has left the site.

3.5 The monitoring of internet usage is not covered by SNC Solutions under any agreement.

3.6 SNC Solutions accepts no liability for any internet usage penalties or provision and maintenance of internet service to the client.

3.7 SNC Solutions may recommend third party software but is not ultimately responsible for any issues arising from the installation and use of that software.

3.8 SNC Solutions will work with third party software but is not responsible for any issues arising or caused by third party software being installed or used (genuine or non-genuine).

3.9 Whilst passwords may be kept by SNC Solutions upon client’s approval, it is the client’s responsibility to store and maintain passwords and ensure their security.

3.10 SNC Solutions reserves the right to change these terms and conditions at any time.

3.11 No refunds on unused prepaid hours will be given.

3.12 If you engage our services and we discover illegal material on any Device, we are obligated to report this illegal material to the relevant authorities (i.e., possession of child pornography etc.).

3.13 General Support services provided are at ‘best effort’ by SNC Solutions

3.14 Support does not cover or include Radan CAD/CAM or Zoomfab software.

4.0 Specific Terms and Conditions for Service Plans

4.1 New Projects/Installations are chargeable and not covered by Service Plans. Projects/Installations refer to but not limited to Server, Computer and Network Installs/ upgrades (Firewalls, Switches, Wi-Fi etc), 3rd Party Software installation and updates, New Hardware or Software implementations including ERP/MES, CAD/CAM, and Cloud Products.

4.2 If SNC Solutions request information or recommend the Client to perform a task it is the client’s responsibility to ensure is actioned in a timely manner.

4.3 SNC Solutions is not responsible for any issues resulting from a task the client did not complete or action in a timely or correct manner when requested from SNC Solutions or its Partners.

4.4 Client has a responsibility to action tasks as well as ensure their backups are tested and working.

4.5 SNC Solutions may employ the use of 3rd Party NOC/SOC Services to provide support as required and instructed by SNC Solutions

4.6 SNC Solutions will provide an invoice to the client at the beginning of every month based on their Support plan. The invoice is payable within fourteen business days of the date of the invoice.

4.7 If any invoices remain outstanding at 30 business days, SNC Solutions reserves the right to turn services off provided by SNC Solutions or third-party services being paid for and managed by SNC Solutions.

4.8 Response Time means the time it takes for an SNC staff member or technician to speak with you (or send an email) regarding the issue.

4.9 While we endeavour to meet Response/Support time frames, variables such as heavy traffic, adverse weather, and general unforeseen circumstances out of our control may affect the time frames.

4.10 Customers on Service Plans give SNC Solutions permission (by entering a Service Plan agreement) to access Device’s at any time required for necessary work without prior notice.

4.11 Network/Device maintenance can be undertaken by an onsite visit or remote access, at the discretion of SNC Solutions.

4.12 If an onsite visit is required and SNC Solutions should need to send a Third-Party Contractor, the hourly rate and any expenses incurred by the Third-Party Contractor are not covered under the Service Plans.

4.13 SNC Solutions reserves the right to cancel a Customers Service Plan at any time.

4.14 Unused Service hours expire at the end of each month. (Noting Service Plan hours are heavily discounted and also used to cover Monitoring and System checks).

4.15 Should a client wish to exit a Service Plan; the client must give SNC Solutions written notice 60 business days before End of Month.

4.16 SNC Solutions reserves the right to change the terms and conditions of the Service Plans at any time.

4.17 SNC Solutions may review the fees and charges of the Service Plans(excluding terms and conditions) by providing to the client at least 30 business days’ notice in writing.

5.0 Charges and Payment

5.1 Our Trading Terms are 14 days from the date of issue of invoice.

5.2 We reserve the right to require pre-payment of all third-party software for installation or renewal.

5.3 All prices quoted or discussed verbally are ex GST unless otherwise advised.

5.4 All our onsite visits are chargeable and are charged in one-hour blocks. Any part thereof is chargeable at the same rate as a full hour.

5.5 Remote support is chargeable and is charged in 30-minute blocks. Any part thereof is chargeable at the same rate as a full half hour.

5.6 Telephone support is chargeable and is charged in 15-minute blocks. Any part thereof is chargeable at the same rate as a full 15 minutes.

5.7 Support is provided by phone, email, remote access, onsite visits, and any other means deemed suitable by SNC Solutions.

5.8 Premium rates apply to Emergency, Urgent or After-business hours requests whether or not an onsite visit is required and will be charged at double the hourly rate including travel time and is subject to a two (2) hour minimum charge. Weekends and public holidays are also chargeable at Premium rates.

5.9 SNC Solutions will pass on to the client any accommodation or airfares or other expenses reasonably incurred by SNC Solutions, in the provision of providing support to the client. All such expenses will be invoiced to the client.

5.10 SNC Solutions may review its hourly rates at any time and are posted on our website.

5.11 Labour time is an estimate only and we reserve the right to charge for actual time spent both in our workshop and onsite at your premises, including travel time.

5.12 Where there is any change in the costs incurred by us in relation to the goods or services, we may vary our price for goods or services on order to take account of any such change, without giving notice to you.

6.0 Payment Default

6.1 If you default in the payment by the due date of any amount payable to us, or if any cheque drawn by you is dishonoured, then all money which is then due as well as all monies that are payable by you to us at a later date on any account, shall be due and

payable immediately without the requirement of any notice to you, and we may, without prejudice to any other right or remedy available to us:

(a) charge you interest on any sum due at the rate of 2% above the corporate reference rate of our principal banker. This interest shall be calculated daily and compounded every 30 days for the period from the due date until the date of payment in full; and

(b) charge you for all expenses and costs (including debt collection commission and fees, legal costs on a full indemnity basis and dishonoured cheque fees) suffered or incurred by us resulting from the default, including taking whatever action we deem appropriate to recover any amounts due (which, for the avoidance of doubt, shall include engaging Dun & Bradstreet or other debt collection agency to seek to recover the amounts due); and

(c) cease or suspend for such period as we think fit, supply of any further goods or services to you; and

(d) by notice in writing to you, terminate any contract with you so far as unperformed by us; without effect on our accrued rights under this or any other any contract.

(e) take-action under the Australian Consumer Law and Fair-Trading Act 2012 to dispose of any goods deemed by as uncollected goods in order to pay the relevant charge together with any costs incurred by us.

6.2 Clause 4.1 may also be relied upon, at our option:

(a) where you are an individual, you become bankrupt or enter into any scheme of arrangement or any assignment or composition with or for the benefit of your creditors or any class of your creditors generally; or

(b) where you are a corporation, you enter into any scheme of arrangement or any assignment or composition with or for the benefit of your creditors or any class of your creditors generally, or you have a liquidator, provisional liquidator, administrator, receiver or receiver and manager appointed, or any action is taken for, or with the view

to, your liquidation (including provisional liquidation), winding up or dissolution without winding up.

7.0 Passing of Property

7.1 Until full payment in cleared funds is received by us for all goods supplied by us to you, as well as all other amounts owing to us by you:

(a) title and property in all goods remain vested in us and does not pass to you.

(b) you must hold the goods as fiduciary bailee and agent for us.

(c) you must keep the goods separate from your other goods and maintain the labelling and packaging of the goods.

(d) you hereby undertake to us to hold the proceeds of any sale of the goods on trust for us in a separate account, however any failure to do so will not affect your obligation to deal with the proceeds as our trustee.

(e) we may, without notice, enter any premises where we suspect the goods may be and remove them, notwithstanding that they may have been attached to other goods not the property of us, and for this purpose you irrevocably license us to enter such premises and shall also indemnify us and hold us harmless from and against all costs, claims, demands or actions by any party arising from such action.

8.0 Risk and Insurance

8.1 The risk in the goods and all insurance responsibility for theft, damage or otherwise in respect of the goods shall pass to you immediately upon delivery of the goods to the premises nominated by you.

9.0 Performance of contract

9.1 Any period or date for delivery of goods or provision of services stated by us is intended as an estimate only and is not a contractual commitment. We will use our reasonable endeavours to meet any estimated dates for delivery of the goods or completion of the services.

10.0 SNC Solutions Warranties

10.1 We stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly and at no additional cost to you.

10.2 You acknowledge that computers are complicated and sometimes problems are more deeply rooted or complicated than initially diagnosed. You also acknowledge that a problem which occurs with your computer after our visit may be unrelated to the work, we performed for you.

10.3 You acknowledge that any equipment presented for repair may have pre-existing damage or other problems, and SNC Solutions cannot, due to such pre-existing damage, assume responsibility for such damage or further problems resulting therefrom.

10.4 When we sell you equipment, hardware, or software, we may be selling such equipment, hardware, or software on behalf of a third-party manufacturer or licensor. We do not warrant that the operation of any software we install, or service will be uninterrupted or error free. You acknowledge that software (and information technology and communications products generally), including your software, may have errors and may encounter unexpected problems, and accordingly, you may experience downtime and errors in the use of software. If you engage SNC Solutions to repair, diagnose or update such third-party hardware or software you acknowledge that if the update or otherwise in such third-party software/hardware is faulty, SNC Solutions will invoice you for the time taken to perform any such diagnosis, repair, or update. You also acknowledge that your use of such software may be subject to a third-party licence.

10.5 We shall honour all terms (if any) that are implied under applicable State and Commonwealth laws concerning the supply of the goods and/or the performance of the services and nothing in this clause 8 seeks to restrict, modify, or exclude such terms.

Our express warranty and guarantee are in addition to and do not affect your statutory rights and remedies.

10.6 We will comply with our obligations under the Privacy Act 1988 (Cth) and in accordance with our Privacy Policy which can be viewed on our website. You must read and shall be deemed to have read the Privacy Policy. You agree and consent irrevocably to our use of your personal information in accordance with the Privacy Policy.

10.7 If you engage our services and we discover illegal material on a PC or server, we are obligated to report this illegal material to the relevant authorities (i.e., possession of child pornography etc).

11.0 Customer’s Responsibilities

11.1 You shall be solely responsible for all data inputs, the manner of use of the goods by all those to whom it provides access and all outputs derived, and all other results of such processing.

11.2 You shall comply, at your own expense, with any recommendations and guidelines with respect to the use of the goods, including any adjustments or replacements required in respect of equipment and software that is incidental or collateral to the use of the goods.

11.3 You shall ensure that your operators are adequately trained and informed as to the use of the goods and shall comply with guidelines and procedures supplied by us and/or any third-party manufacturer from time to time.

11.4 You shall promptly report errors or faults in the operation of any aspect of the goods or any provision of the services in

accordance with applicable fault reporting procedures from time to time.

11.5 You shall perform general “housekeeping”, testing, adjustment and/or maintenance as recommended by us in respect of any goods supplied by us in order to maximise the availability of and performance of the goods or permit performance by us of any of our obligations hereunder.

11.6 You agree to exercise due care and carry out such precautions which may be recommended by us or otherwise required as a

matter of prudence in connection with the performance by us of any of our obligations hereunder, for example, but without

limiting the generality of the foregoing, advising your staff of system restarts or scheduled downtime, recording of error information, and will co-operate with other system administration activities such as, but not limited to, running diagnostic tests and operational readiness tasks.

11.7 You represent and warrant to SNC Solutions that you are the owner of, and/or have the right to be in possession of and make decisions regarding, all data, media or equipment (“Data”) provided to SNC Solutions, and that you have obtained all necessary consents required under the Privacy Act 1988 (Cth) in relation to the disclosure of personal information by you to SNC Solutions and to the use of that personal information by SNC Solutions, and that your collection, possession, processing and transfer of such Data is in compliance with data protection and privacy laws to which you are subject. You indemnify SNC Solutions from any expense (including reasonable legal fees), damage or liability arising out of any claim, demand or suit resulting from a breach of your warranties.

11.8 You shall as a fundamental term of these Conditions back up all software, data and files that are stored on your computer and/or on any other storage devices you may have prior to the arrival of the SNC Solutions technician. We and/or our third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any such software, data, or files.

11.9 Onsite services involve our SNC Solutions technicians visiting you at your home or other location (Premises) requested by you.

11.9.1 You must ensure that a person of at least 18 years of age is present for the duration of the provision of onsite services. 11.9.2 You must provide our technicians with:

(a) access to the areas of your premises necessary to provide services.

(b) necessary passwords to your computer.

(c) a safe working environment and working space.

(d) electrical power and internet access (where applicable).

11.9.2 If the services involve the installation of software, then you must provide our technicians with the installation disks for your operating system or software along with a product key for this software.

12.0 Liability

12.1 To the full extent permitted by applicable law, all conditions, warranties, representations, indemnities and guarantees with respect to the goods and/or the services, or other goods or services that may be provided by SNC Solutions under these Conditions, that may otherwise be implied by statute, law, equity, trade custom, prior dealings between the Parties or otherwise (including, but not limited to, any implied warranty of merchantability, fitness for particular purpose, quiet enjoyment, or non-infringement) are hereby expressly excluded.

12.2 Except to the extent specifically provided in these Conditions, our sole liability to you for any and all breaches of any term or terms of these Conditions, whether express or implied, shall be limited to:

12.2.1 subject to sub-clauses 12.2.2 and 12.2.3, the aggregate amount of the fees and charges paid by you under these Conditions as at the date of the breach.

12.2.2 in relation to goods if supplied to you as a consumer (as defined in the Australian Consumer Law and Fair-Trading Act 2012):

(a) the replacement of the goods or the supply of equivalent goods; or

(b) payment of the cost of replacing the goods or acquiring equivalent goods; or

(c) the repair of the goods or payment of the cost of having the goods repaired, as in each case we may elect; and

12.2.3 in relation to services if supplied to you as a consumer (as defined in the Australian Consumer Law and Fair-Trading Act 2012):

(a) the supplying of the services again; or

(b) the payment of the cost of having the services supplied again, as in each case we may elect.

12.3 In no event shall we be liable to you or to any third party under or in connection with these Conditions or in respect of the

use of (or failure or performance of) the goods or the supply of the services for:

12.3.1 malfunctions or failures caused directly or indirectly by:

(a) any third party.

(b) our actions that were expressly or impliedly authorised by you, or by your employees or

agents.

(c) accident, misuse, or abuse by anyone other than us.

(d) alteration or modification of the goods by anyone other than us.

(e) products (including any hardware or software) not licensed or supplied by us that are attached to or used with the goods.

(f) your failure to provide a proper operating and working environment for the goods.

(g) damage during any movement, relocation, or re-installation of the goods.

(h) power surge or failure,

(I) acts of God or acts outside our reasonable control.

(j) any other condition not arising under normal operating conditions; or

(k) normal wear and tear; or

12.3.2 any loss or damage of any nature arising or caused directly or indirectly by any breach of your obligations or responsibilities set out in these Conditions.

12.4 Any replacement of parts under warranty will be carried out at the premises nominated by us. The cost and risk of transport of any defective part to the nominated premises is your responsibility.

12.5 In no event will we be liable to you or to any third party under or in connection with these conditions or in respect of the use of (or failure or performance of) the goods or the supply of the services for:

12.5.1 any loss of profit, business interruption, loss of or damage to goodwill, and/or any expectation benefit.

12.5.2 your liability to any third party; or

12.5.3 incidental, consequential, special, exemplary, or punitive damages of any nature, howsoever arising or caused, including without limitation the breach of these Conditions or any expiration or termination of these Conditions, whether such liability is asserted on the basis of statute, contract, tort (including negligence or strict liability), equity or otherwise, even if we have been advised of the possibility of such loss or damage.

12.6 We will not be liable for any loss or damage suffered by you where we have failed to meet any delivery date or cancelled or suspended the supply of goods or services.

12.7 Nothing contained in these Conditions excludes, restricts, or modifies any:

12.7.1 implied condition, warranty, or other implied obligation in relation to these Conditions or the goods and services where pursuant to applicable law to do so is unlawful or void; or

12.7.2 liability for fraud or deceit; or

12.7.3 liability for death or personal injury caused by the negligence of either Party.

13.0 Copyright in Software

13.1 We will not be responsible to you or any third party for any breach of any software licence in respect of software provided to us by you to be installed on your computer.

13.2 You hereby warrant that you have a valid licence in respect of such software and shall indemnify us and hold us harmless against any loss, damage, costs, harm, or other expense whatsoever arising either directly or indirectly as a result of us installing software at your request.

14.0 Cancellation

14.1 If, through circumstances beyond our reasonable control, we are unable to effect delivery or provision of goods or services, then we may cancel your order (even if it has already been accepted) by notice in writing to you.

14.2 If you give us less than twenty-four (24) hours’ notice to cancel any request for on-site service, then we may charge a cancellation fee equal to the first hour of service at the rates quoted at the time of booking for the loss and expense caused.

15.0 No representation or reliance

15.1 You acknowledge that neither we nor any person acting on behalf of us has made any representation or other inducement to it to enter into these Conditions, except for representations or inducements expressly set out in these Conditions.

15.2 You acknowledge and confirm that you do not enter into these Conditions in reliance on any representation or other inducement by or on behalf of us, except for representations or inducements expressly set out in these Conditions.

15.3 Without limiting the generality of clauses 14.1 and 14.2, you understand and hereby confirm that:

(a) your decision to enter into these Conditions was, and is, not based on any promise, representation, statement, warranty or undertaking made or given by us or any person on its behalf in relation to the capacity, uses or benefits that might or would be derived or obtained from the goods or services, except as expressly set out in clause 8, and

(b) you have relied on your own skill and judgement in deciding to purchase and acquire the goods and services.

16.0 Entire Agreement

16.1 To the extent permitted by law, in relation to its subject matter, these Conditions:

16.1.1 embody and constitute the entire legal and contractual relationship of the Parties, including the entire terms agreed by the Parties; and

16.1.2 supersede, replace, and terminate by mutual consent any prior written or oral representations, negotiations, understandings, agreements, or contracts between the Parties.

17.0 Governing law

17.1 This Agreement is governed by and must be construed according to the law applying in Victoria. The Parties hereby irrevocably submit to the jurisdiction of the courts of Victoria.

18.0 Disposal of Goods

18.1 We follow the procedures set out by Consumer Affairs Victoria in relation to disposal of goods. Please go to https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/uncollected-goods-and-vehicles/disposingof-uncollected goods for further information.

19.0 Cloud Services

Prices of Subscription’s are Subject to Change without notice by the Vendor.

MS Office365

https://www.microsoft.com/en-au/servicesagreement/

20.1 If you pay by cheque or electronic funds transfer and you miss a payment, your subscription will move directly into the expired state, and you’ll see the text expired due to non-payment on the Subscriptions page.

20.2 If no payment is received within 30 days, your subscription will be disabled, and users will lose access to Office 365 services like

email and SharePoint Online. Office applications will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.

20.3 To avoid any interruption in service, follow the payment instructions on your invoice. When we receive your payment, your subscription will return to an active state.

20.4 Note: If it has been 5 days since you paid your invoice and you still see expired due to non-payment, Contact accounts@sncsolutions.com.au

20.5 Warning: If you cancel before the end of your term, you may be subject to early termination fees. If you cancel your Office 365 subscription before its term end date, the subscription skips the expired state and moves directly into the disabled state, which is 90 days for most subscriptions, in most countries and regions.

20.6 We recommend that you back up your data before cancelling, but as an admin, you can still access and back up data for your organization while it is in the disabled state.

20.7 Any customer data that you leave behind may be deleted after 90 days and will be deleted no later than 180 days after cancellation.

20.8 Admin access: Admins can still sign in and access the Office 365 admin centre and buy other Office 365 subscriptions as needed. As a global or billing admin, you have 90 days to reactivate the subscription with all data intact.

20.9 User access: Your users won’t be able to use Office 365 services like OneDrive for Business, or access customer data—for example, email or documents on team sites. Office applications, like Word and Excel, will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.

Avast Anti-Virus Software

https://www.avast.com/en-au/eula

21.1 If no payment is received within 30 days, your subscription will be disabled, and users will lose access to Avast Anti-Virus Protection.

21.2 SNC Solutions will not be responsible or liable for any viruses or other threats caused by the Anti-Virus being disabled.

21.3 Warning: If you cancel before the end of your term, you may be subject to early termination fees.

Cloud Backups (Avast, Infrascale and OntheNet)

https://www.avast.com/en-au/eula

https://www.infrascale.com/terms/

https://www.onthenet.com.au/about-us/policies/

22.1 If no payment is received within 30 days, your subscription will be disabled, and backups will stop. Data will then be deleted by the Vendor 14 days thereafter.

22.2 SNC Solutions requires payment prior to us paying the Vendor and any delays causing the loss of data are the responsibility of the customer, not SNC Solutions.

22.3 Warning: If you cancel before the end of your term, you may be subject to early termination fees.

Barracuda Security Services

https://www.barracuda.com/legal/terms

23.1 Customer shall pay the total purchase as specified in the invoice.

23.2 You acknowledge that your account will be disabled if payment has not been received by SNC Solutions within 30 days from the date of the invoice.

23.3 SNC Solutions will not be responsible or liable for any Viruses/Spam or other threats caused by the Barracuda being disabled.

CloudAlly Backups

https://www.cloudally.com/terms-of-use/

24.1 If at any time you wish to discontinue using the Cloud Backup Services, SNC may cancel your Account using the account setting page.

24.2 SNC Solutions reserves the right to terminate Your access to the Cloud Backup Services immediately and without notice if you fail to comply to pay for the service within 30 days of the date of the invoice.

24.3 Upon termination of the Cloud Backup Services, we will use reasonable commercial efforts to send notification of such termination to the email address You provided to us, informing You that Your access to the Cloud Backup Services will be discontinued, and Your Data will be deleted after a certain period without a recovery option.

24.4 Note that it is Your responsibility to manage the removal of the Data, and SNC Solutions will have no liability if you fail to receive the email or act in accordance with the email, or if your Data is deleted. Termination for any reason will not entitle you to a refund of Fees paid by you to SNC Solutions.