🛠️ Software Maintenance Agreement (SMA)

Unplanned software downtime can be costly—delayed deliveries, missed sales opportunities, and even lost customers. To help you maintain peak productivity, SNC Solutions offers a comprehensive Software Maintenance Agreement featuring Hexagon Advantage, a service designed with your success in mind.

🎯 Why Choose Hexagon Advantage?

Hexagon Advantage provides complete peace of mind with proactive support and exclusive benefits:

✅ Core Benefits

• System Transition Support
  Assistance when upgrading or replacing PCs or servers.

• Access to Latest Features & Enhancements
  Stay current with evolving software capabilities.

• Multi-Channel Technical Support
  Reach our expert team via email, web, or phone—especially critical if a key employee departs.

• Post Processor Development
  Support for creating new post processors when new machines are purchased.

• Discounted Training
  Enhance team skills at reduced rates.

• Software Updates

  • Ensure compatibility with future operating systems and hardware.
  • Load the latest CAD file formats seamlessly.
  • Access new enhancements and critical fixes.

• Service Pack Releases
  Regular updates to maintain stability and performance.

⚠️ Important Maintenance Terms

• Lapsed Maintenance
  If Annual Maintenance is not renewed and later reinstated, Back Charges will apply (calculated from 3 months post-expiry).

• Non-Maintenance Customers
  Receive Best Effort Support only—no upgrades, installations, or license changes.
  Minimum 1-hour support applies, plus a 20% markup.

🧑‍💻 Technical Support Channels

We offer multiple ways to get expert help when you need it most: 

• Customer Support Portal: Track current and historical cases and access a comprehensive knowledge base.
• eSupport: Fast, accurate diagnostics via email — ideal for streamlined issue resolution.
• Telephone Support: Direct access to support specialists for complex or urgent issues.
• Web Rescue: Secure PC-to-PC remote assistance for hands-on troubleshooting.
• Expert On Site: On-site support from SNC Solutions engineers when remote help isn’t enough. 

🚀 Product Development & Updates

Stay ahead with continuous improvements and direct input into product evolution:

• Annual Software Updates
  Get the latest features to boost productivity and efficiency.

• Bug Fixes
  Log and monitor issues via the Support Portal and receive hot fixes.

• Enhancement Requests
  Submit ideas for feature improvements and see them implemented.

🔐 Additional Benefits of Radan Advantage

• Licence Protection
  Safeguards your dongle or software licence against theft, damage, or fire.