SNC Solutions Service Plans

Our service plans—outlined below or customizable for larger requirements—are designed to give your business peace of mind.

We proactively monitor backups and provide reliable support for day-to-day technical issues.

By keeping your systems updated and well-managed, we help ensure you’re prepared in the event of a disaster, while reducing potential downtime.

Disclaimer: SNC Solutions provides general IT support and technology services. We are not a cybersecurity company and do not offer specialist cybersecurity consulting, penetration testing, threat monitoring, or incident response services. Clients remain responsible for maintaining appropriate cybersecurity measures unless otherwise agreed in writing.

Business Support Hours

Support is available Monday to Friday, 8:30 AM to 5:00 PM (AEST).

Device monitoring, reporting, and remediation are conducted during business hours.

Rates & Billing

Standard Hourly Rate: $175 AUD

Standard Day Rate: $1,300 AUD

Emergency, Urgent, or After-Hours Work: Premium rates may apply in accordance with our Terms & Conditions.

All pricing is in AUD and excludes GST.

Response Times

Clients not on a service plan are supported on a best-effort basis. For guaranteed response times and priority support, we recommend enrolling in one of our tailored service plans.

System Maintenance Includes:

• Proactive monitoring of backup integrity
• Detection and response to Malware alerts
• Oversight of device performance and issue resolution

 Note: Support hours are for Day-to-Day Support and do not cover, Installations, Projects or Security Incidents as per our Terms & Conditions.

Security Plans and 24/7 Security Operations Centre (SOC) Services.

Plans are structured as 12-month agreements

🔐 What Are Patching, Vulnerability Scanning, and SOC?

Understanding these key cybersecurity components is essential for protecting your business from evolving threats:

🧩 Patching

Patching refers to the process of applying updates to software to improve security, stability, and performance.

Windows Patching includes updates for security, drivers, and general system enhancements to keep your operating system secure and current.

Third-Party Application Patching extends this protection to non-Microsoft software such as Adobe Reader, TeamViewer, WinZip, and others—ensuring all critical applications are up to date.

🔍 Vulnerability Scanning

This involves scanning operating systems and applications for known vulnerabilities—bugs or weaknesses that could be exploited by attackers. Identifying and addressing these issues early helps prevent breaches and strengthens your overall security posture.

🧠 SOC (Security Operations Center)

Pronounced “sock,” a SOC is a dedicated team of cybersecurity professionals who monitor and respond to threats around the clock.
At SNC Solutions, our SOC partners focus on real-time detection, analysis, and remediation across platforms like SentinelOne and Microsoft 365. Their mission is to maintain constant vigilance over your networks, systems, and applications—delivering proactive defense against cyber threats 24×7.

Online Cyber Awareness Training

Keep your staff sharp and security-savvy with regular Cyber Awareness training.

Keeper Security – Password Manager

Keeper gives you visibility, security and control over your company’s cybersecurity protection.

Zero-knowledge encryption, SOC II Type 2 Certified, ISO 27001, 27017 and 27018 Certified

No technology expertise is required – it’s super easy to use.

Disaster Recovery

Total Data Protection platform built for small businesses. Easily protect any physical or virtual infrastructure running on Windows, Mac, or Linux, and spin up lost servers securely cloud – without the need for additional tools. Backup automatically on your schedule to a local device and replicate backups to the Cloud. Recover granular data quickly from multiple points in time and use Cloud virtualization to spin up lost servers.